Upgrades, Downgrades, Cancellations and Requests
Upgrades and Downgrades
It is possible to upgrade or downgrade your hosting plans:
- Go to your My Hosting page
- Click on View Details for the plan you want to change
- Then click Management Actions > Upgrade/Downgrade
- Select your New Plan
If you do not see an upgrade option it means one is not available for your account.
To Cancel Hosting
- Go to Your Hosting
- Click on View Details for the account
- Go to Management Actions > Request Cancellation
If you cancel your hosting account within 7 days, you can request a refund for the full amount you paid.
NOTE: If you paid with PayPal, please make sure to cancel any recurring payments that are setup as these may continue to run after cancelling your plan.
To Cancel a Domain Name
If you want to cancel a domain name, you have 2 days to do so. After that we are not able to offer refunds for domain names due to restrictions on us. To request a domain name cancellation, please open a support ticket.
After that you can simply choose to not renew the domain after a year.