Hacked Website Help

If You Are Using a CMS Like WordPress

If you are using a CMS like WordPress, it is possible that the software was hacked due to a vulnerability from a plugin, theme or simply because the software was not running on the latest version.

The simplest way to resolve this problem is to completely delete the affected WordPress install and start fresh. Make sure to use a different (and secure) password.

If this is not possible, please consult a resource like this Beginner’s Guide to Fixing Your Hacked WordPress Site.

Once the issue has been resolved, contact our support team to reinstate your site.

If You Are NOT Using a CMS Like WordPress

In this case it is essential that you change the password to your account and remove any of the hacked files that our support team notified you about.

Once the issue has been resolved, contact our support team to reinstate your site.

Restoring Your Site From a Backup

If the hack happened within the last 24-48 hours it may be possible to solve the problem from using a backed up version of your site.

Please read about our Backups and Account Reset Services to decide how you want to go about restoring your site from before.

Your Computer May Have a Virus

In some cases, your site may have been hacked due to a virus on your computers.

If you receive a notice from us that your account got hacked, please run anti-virus detection software to ensure your computer was not compromised.