FTP, SFTP and SSH Information

NOTE: FTP is not recommended. Please use SFTP.

SFTP

We recommend the FTP tool Cyberduck.io to connect with SFTP.

Connect with the following information:

  • Server: Your IP Address
  • Username: Username from welcome setup email
  • Password: Password from welcome setup email
  • Port: 18765

Make sure you upload files inside of the public_html folder. 

SSH

To SSH into your account you must also connect via port 18765. Simply copy and paste the following and change for your username and domain name.

ssh username@primarydomain.com -p 18765

You will then be prompted to enter in your password.

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That Didn’t Work?

If these troubleshooting tips didn’t solve your problem or answer your question, open a support ticket.