FTP, SFTP and SSH Information

NOTE: FTP is not recommended. Please use SFTP.


We recommend the FTP tool Cyberduck.io to connect with SFTP.

Connect with the following information:

  • Server: Your IP Address
  • Username: Username from welcome setup email
  • Password: Password from welcome setup email
  • Port: 18765

Make sure you upload files inside of the public_html folder


To SSH into your account you must also connect via port 18765. Simply copy and paste the following and change for your username and domain name.

ssh username@primarydomain.com -p 18765

You will then be prompted to enter in your password.