FTP, SFTP and SSH

FTP

To connect to your account via FTP, use the information from your login and setup email:

  • primarydomain.com
  • username
  • password
  • Enable TLS/SSL

NOTE: You may see a warning that certificate or server identity cannot be verified.  It is okay to select okay or continue.  This is still safe to use.  We recommend using SFTP when possible

Make sure you upload files inside of the public_html folder. We recommend the FTP tool Cyberduck.io.

SFTP

Connect with the following information:

  • Server: primarydomain.com
  • Username: Username from welcome setup email
  • Password: Password from welcome setup email
  • Port: 18765

Make sure you upload files inside of the public_html folder. We recommend the FTP tool Cyberduck.io.

SSH

To SSH into your account you must also connect via port 18765. Simply copy and paste the following and change for your username and domain name.

ssh username@primarydomain.com -p 18765

You will then be prompted to enter in your password.